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Frequently Asked Questions

Do I have to go where my insurance company tells me?

No. You have the right to choose. Craft has built a great relationship with most insurance companies and remains the shop of choice. Even if your insurance company refers you to another company, that is alright, you can still choose Craft Auto Glass. There are no additional fees and we offer a national lifetime warranty.


What information will I need when I call?

If you have trouble finding any of this information, please give us a call, one of our friendly customer service representatives are here to help you.


  • Year, make, and model of the vehicle
  • Which glass is needed
  • Color of the glass
  • Insurance information (if applicable)

>> Insurance company

>> Agent’s name

>> Policy holder’s name

>> Policy number

>> Claim number (if applicable)

>> Date of loss

>> VIN# (Vehicle Identification Number)

>> Cause of loss

>> Deductible amount


Can I drive my car immediately after the windshield is installed?

No. Safe Drive Away time is the amount of time that your car is required to remain out of service until the windshield can properly operate as a safety device. The urethane that is used to hold your windshield in place takes time to set up. Failure to comply with the manufacturer’s Safe Drive Away Time may result in serious injury or property damage.


How long does my car have to set after a windshield installation?

There is a one hour Safe Drive Away Time for most installations. We use only products that meet Federal Motor Vehicle Safety Standards (FMVSS).


What do I need to do after a windshield installation?

Here are some post installation guidelines:


  • Do not pressure wash your vehicle for 24 hours
  • Leave a ¼ inch gap in your door glass to prevent build up of air pressure in the car.
    This build up of pressure can cause the windshield to leak.
  • Do not slam the doors for the first 24 hours
  • If applicable, remove any tape that was used after 24 hours


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